Refund and Return Policy

Store Name: Brother's Telecom

Website: https://www.brotherstelecom.shop/

At Brother's Telecom, we strive to provide 100% authentic and high-quality vaping products. Due to the personal and health-sensitive nature of vaping devices, e-liquids, and accessories, please read our return and refund policy carefully before making a purchase.

1. General Return Policy (Non-Returnable Items)

  • Due to health, safety, and hygiene standards, opened, used, or tested e-liquids, pods, coils, and disposable vapes cannot be returned, exchanged, or refunded.

  • Change of mind after purchase is not accepted.

2. Defective or Damaged Items (Manufacturing Defects)

  • We inspect our products carefully before shipping. However, if you receive a product with a major manufacturing defect (e.g., a dead-on-arrival device that does not turn on or charge), you are eligible for a replacement or store credit.

  • Reporting Window: You must report any defective or damaged items within 24 to 48 hours of receiving your order, along with unboxing photos or videos as proof.

3. Return Conditions

  • To be eligible for a return/replacement due to a defect, the item must be unused, in its original packaging, and with all seals and accessories intact.

  • Items damaged due to mishandling, dropping, improper charging, or regular wear and tear are strictly not eligible for return or warranty.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund/replacement.

  • If approved, refunds will be processed back to your original payment method, or store credit will be issued, within a certain number of days.

5. Contact Us

If you have any questions regarding our Refund and Return Policy, please reach out to our customer support team through our Contact page.